Return, Replacement & Refund Policy
Clear guidelines on how we handle damaged, defective, or incorrect items, along with replacements and approved refunds.
1. Change-of-Mind & Ineligible Requests
At POSTGENZ, each art print, custom frame, retro card, and wall pack is custom-printed, inspected, and packaged on-demand to guarantee pristine print clarity and museum-grade presentation.
Consequently, we do not ordinarily accept cancellations, returns, or refunds for:
- Accidental purchases or changed customer preferences after dispatch.
- Incorrectly selected product sizes, styles, poster quantities, or orientation chosen during checkout.
- Minor color variations between digital device screens and printed physical paper due to varying screen color calibrations, RGB to CMYK gamut profiles, and panel brightness.
- Quality issues or pixelation resulting from low-resolution, blurry, or poor-lighting photos provided by customers for personalized products.
- Personalised products and consumable accessories, including glue dots, adhesive hanging strips, and stickers, are not ordinarily returnable for these reasons.
2. Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, defective, incomplete, or contains the wrong print, we are committed to making it right immediately:
How to report an issue:
- Email us promptly at [email protected], preferably within 48 hours of delivery.
- Include your Order Number, a brief description of the defect or damage, and clear supporting photographs.
Unboxing Video Recommendation: A continuous, uncut unboxing video demonstrating the sealed parcel, shipping label, unboxing process, and contents greatly expedites verification. We also consider all other reasonable photo and physical evidence. This request does not limit any of your statutory consumer rights.
Important Note: Please retain the original outer cardboard box/tube packaging and affected products while our support team reviews your report. Please contact our support team and obtain verification before returning any package.
3. Resolution: Replacements & Refunds
Once your request and evidence are verified by our quality inspection team:
- Priority Free Replacement: We will expedite a brand new, identical replacement at zero extra cost. A fast replacement is normally proposed first to ensure you receive the artwork as intended, without overriding any legally mandated refund entitlements.
- Refund Method: If a replacement is unavailable or a refund is approved, the amount is credited directly back to your original payment method (UPI, Debit/Credit Card, or Net Banking).
- Processing Timeline: Approved refunds are initiated immediately by our billing department. Please allow up to 5 business days after processing for the credit to reflect in your bank account, depending on your card issuer or banking provider.
4. Statutory Rights & Legal Protections
Nothing contained in this Return, Replacement, and Refund Policy restricts, limits, or overrides mandatory statutory consumer protections guaranteed under Indian law, including the Consumer Protection Act, 2019.
For further details regarding consumer rights and general purchase conditions, please refer to our Terms of Service.
Need Help With a Replacement or Refund?
Our support team is available Monday through Saturday to review your orders and resolve any issues promptly: