Privacy Policy

POSTGENZ collects and processes personal information strictly necessary to operate our online store, produce museum-quality prints, and fulfill your orders seamlessly.

Categories of Information Processed:

• Contact & Delivery Information: Full name, delivery address, postal PIN code, telephone/WhatsApp contact number, and email address.
• Account & Order History: Login credentials, saved delivery addresses, order history, product choices, chosen sizes, and invoice data.
• Payment Records: Transaction identifiers, payment timestamps, and payment statuses provided securely via our banking gateways (we do not store your raw credit/debit card numbers or CVVs).
• Uploaded Artwork & Custom Files: High-resolution photos, images, graphics, and drive links submitted for custom posters, retro prints, or photobooth strips.
• Technical, Device & Browsing Data: IP addresses, browser types, session activity, device specifications, and cookies to ensure website speed, cart persistence, and interface stability.
• Support Communications: Inquiries, replacement requests, unboxing videos, and chat/email correspondence sent to our customer care team.

Primary Purposes: Order fulfillment, custom printing, logistics delivery, payment reconciliation, customer support, fraud prevention, service improvements, and compliance with statutory Indian tax and business accounting requirements. Marketing updates are sent only subject to applicable consent requirements.

We do not sell, rent, or trade your personal information. Data is shared solely on a need-to-know basis with trusted partners who help operate our business:

• Payment Processors: PCI-DSS compliant payment infrastructure (e.g., Razorpay, UPI networks) to authenticate and process transactions securely.
• Courier & Delivery Networks: National delivery partners (e.g., BlueDart, Delhivery) to route, transport, and deliver physical packages to your doorstep.
• Cloud Infrastructure & Storage: Secure cloud servers and media hosting partners (e.g., Cloudinary, MongoDB Atlas) used strictly for operational website delivery and uploaded custom image rendering.
• Customer Support & Communications: Email delivery providers (e.g., Resend) to dispatch order confirmations, invoices, and live tracking alerts.

Where cross-border data transfer or external cloud hosting is utilized, it is governed by industry-standard data protection safeguards.

We implement comprehensive technical, administrative, and physical security measures, including HTTPS/TLS encryption, restricted access controls, and encrypted database connections, to protect your personal details against unauthorized access, loss, or alteration.

Personal data is retained only for as long as necessary to fulfill the operational purposes described in this policy, manage warranties and replacements, comply with statutory financial auditing laws, and resolve any outstanding disputes.

You maintain control over your personal information. Depending on applicable regulations, your rights include:

• Access & Portability: The right to request confirmation and a summary of your personal data held by us.
• Correction & Updates: The right to request rectification of inaccurate, incomplete, or outdated details.
• Deletion & Erasure: The right to request removal of your account or personal information, subject to statutory tax and accounting retention requirements.
• Marketing Opt-Out:You can unsubscribe from promotional newsletters or marketing messages at any time using the "Unsubscribe" link in our emails.
• Cookie Choices: You can manage or disable optional browser cookies through your web browser preferences.

To exercise any of these rights, please email us at [email protected]. For security, identity verification may be required before processing requests.

POSTGENZ does not knowingly solicit or collect personal information from children without verified parental or legal guardian consent. If a parent or guardian discovers that a minor has submitted personal information to our website without permission, please contact us immediately so we can remove the data.

We may update this Privacy Policy periodically to reflect technological changes, logistics updates, or evolving legal standards. Material modifications will be published directly on this page with an updated revision date.